December 27, 2023

The Hidden Costs of Staff Burnout: Saving Dollars with a Multilingual Offshore Team

Healthcare
By admin 42 Comments
Patient Engagement Services

Employee burnout is a prevalent issue in many workplaces, with a significant portion of workforce experiencing the feelings of exhaustion and burnout. When employees reach a state of burnout, they suffer from mental and physical exhaustion, resulting in a decline in energy and focus. This further leads to frequent increased absenteeism and sick leave from work due to reported illness, early departures due to tiredness which further hampers the smooth functioning of the whole business. It is common to see employee burnout in the healthcare industry and the effects are widespread and detrimental. Burnout negatively impacts various aspects of a business, leading to excessive tardiness, absenteeism, and decreased employee engagement over time. Staff burnout affects patient care in medical practices and financial consequences of staff burnout are huge. When healthcare professionals experience burnout, they are more likely to seek employment elsewhere, resulting in high turnover rates.

In order to address and mitigate burnout, it is crucial for healthcare organizations to gain a deep understanding of its underlying causes. By identifying the root causes and contributing factors, targeted interventions and strategies can be implemented to reduce burnout among medical professionals. By fixing these issues, clinic owners can enable their staff to thrive and deliver high-quality care. Let’s dig it further…

Understanding the Reasons of Staff Burnout in the Healthcare Industry and Respective Solutions

Staff Shortage:

With the increasing number of tasks involved in healthcare services, the clinic owners require a huge number of staff members and usually one staff member is taking care of multiple tasks. E.g., a front desk manager can be seen managing Electronic Health Records (EHR), CRM, reminders and follow ups, checking insurance claim status for patients scheduled for surgeries and attending the patients visiting the clinic as well. It is difficult for the clinics to hire separate individuals for separate tasks in-house, as it will take a lot of office space and financial investment as well. With staff members juggling with multiple tasks, it is easy for them to get burnout and feel unable to complete all the tasks with required efficiency. Also, it leads to decreased patient satisfaction as healthcare providers may struggle to deliver high-quality care with empathy and attentiveness.

The challenges associated with the staff shortage can easily be fixed with a number of offshore services available nowadays. US clinics are investing in outsourcing a number of functions from offshore teams, allowing them to get access to expert teams without investing a lot of time and cost in hiring and training. The offshore service providers are available to work around the clock and can handle all your business processes in a professional and result-oriented manner, providing you timely analytics of the progress made.

Multi-Lingual Client Base:

With the diverse population in US, healthcare providers and patients frequently encounter language barriers that can hinder effective communication. The patient engagement activities including reminders and follow-up calls are a challenge when it comes to multi-lingual clients which can easily overwhelm the in-house team. Hiring multi-lingual staff for effective patient engagement can be a costly and tedious task as well.

This issue can be fixed with outsourcing the multi-lingual patient engagement services. The service providers have a dedicated team of specialised medical translators to support you in delivering optimal medical care to patients with limited English proficiency and lift a lot of pressure off your in-house staff.

Digital Overwhelm:

The advancements in the tech industry have affected all businesses including the healthcare industry. More and more clinics are opting for advanced software solutions and witnessing a rapid influx of new technologies. The use of technology is intended to alleviate stress in the long run, but can sometimes overwhelm workers. The limited time available to medical professionals becomes even more constrained as they need to dedicate additional time for training, integrating, and ensuring the proper cybersecurity measures for these new technologies.

The best approach to get rid of the digital overwhelm is to outsource the front desk and back-end functions of the clinics including patient record management, patient engagement tasks, insurance verifications, claim status tracking, payroll management, accounting, and digital marketing. Also, with the expert teams taking care of your business processes, the chances of medical errors and liability risks goes down. Grow4Sure is a top-rated offshore service provider in the healthcare industry which can help you with managing all your digital tasks and can help you improve productivity, through quality services and expert advice.

If you are facing staff burnout in your medical premises, it is time to make the much-needed changes. Our expert team helps you in identifying your specific root causes through thorough discussion and analysis and will help you with the services and strategies customized as per your business needs.